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Xerox VP of Enterprise Consulting Services Mike Oren talks about the importance of communications in enhancing and personalizing the patient experience.

EBSCO has created a patient engagement platform in which the dialogue between patient and provider can move quickly to what the patient values are, explains Christian Patrick, the company's vice president of clinical decisions.

To deliver a more human-centric healthcare delivery model, health systems must have a deep knowledge of each patient's unique story, says Brian Wynne, vice president of NRC Health.

Healthcare organizations need to be more agile and flexible and enable care to be delivered anywhere, says Aamir Siddiqi, director of Healthcare End User Computing at VMware.

Nuance Chief Strategy Officer Peter Durlach discusses the importance of having an omnichannel patient engagement platform that uses sophisticated AI technology and integrates well with your back-end systems.

There are three things healthcare systems need to focus on as they move forward with their digital transformation: health inequities and digital equity, cloud capabilities, and cybersecurity, says Microsoft Health and Life Sciences' Antoinette Thomas.

Sean Kennedy, VP and GM of the Public Health Sector at Salesforce, discusses how using call deflection and automation techniques can enhance the patient experience.

Healthcare has been a laggard when it comes to digitization, and the "inflection point is now," says Amaresh Tripathy, global analytics leader at Genpact.

Dr. John Janas, medical director of Twistle, discusses how automating communication for those with chronic diseases not only gives them better access to care but improves the patient-provider relationship.

Using AI to find signals in data in a clinical setting can lead to faster diagnoses, says Atif Chaughtai, healthcare market leader with Red Hat.