Billing and Collections

When talking on the phone with a patient, customer service reps are able to see the individual's financial experience for a more well-informed discussion about payment options, says RevSpring President Nicole Rogas.

Sandra Johnson, senior vice president of client services at CliniComp, said artificial intelligence is being used to boost administrative functions and make billing faster and easier.

Providers have partially offset a lower patient collection rate by improving POS collections and collection on bad debt.