Operations

There are at least 30 ways to grow patient satisfaction at your healthcare facility, but 10 key service standards should do the trick.

The Lean process improvement philosophy can bring significant cultural change to a healthcare organization, if there is strong support from the C-suite. But what happens when a Lean-supporting CEO departs? Here is a cautionary tale.

Employment and buyout agreements are usually referred to as "governance documents" for physician practices, and there are more than just these two. But do medical practices really need such documents?

The hospital merger wave may have slowed down a bit, but for health systems facing financial challenges and looking to evolve clinically, it's still an option for consideration.

A new leader is taking the helm of the nation's oldest hospital, in a health system trying to bring emerging therapies and adapt new payment models.

Operating costs, ICD-10, keeping pace with new technologies and surviving in a world of changing payment models -- those are just some of the challenges of running a modern medical practice.

Physician practices have the lowest revenue growth in the healthcare industry. When every dollar counts, anything from a lost referral to a bad online review can impact profitability. Here are some common revenue leaks and tips on plugging them.

The most successful hospital supply chain leaders are changing the usual conversations with clinical and administrative leaders into more meaningful collaboration by offering new, actionable insights through the use of business analytics.

While reducing reliance on expensive inpatient care is a sensible goal for hospitals, the transition away from a bricks-and-mortar, fee-for-service model is creating tremendous pressures on chief financial officers.

The Cleveland Clinic and University of Texas Health are using the nation's first mobile stroke units to treat stroke patients sooner, and both show promise in preserving patients' quality of life and saving a great deal of money.