Operations

Aetna and Humana also allegedly discouraged brokers from enrolling disabled seniors, who were viewed as less profitable.

Operating margins for U.S. health systems narrowed slightly to 0.9% in March after holding steady in January and February.

Aetna has struggled since its reintroduction into the ACA exchange, and posted an adjusted operating income loss of $924 million in 2024.

Residents and fellows are being taught through precise, right-to-the-point responses built by algorithms, says Dr. R. Ryan Sadeghian, pediatrician and University of Toledo CMIO.

Conway is currently the CEO of Optum Rx, and will replace Heather Cianfrocco, who is moving to a new role.

Providers can help offset shrinking reimbursements, inflation, rising operational costs and compliance requirements by cross-training staff and automating administrative tasks, says AdvancedMD CEO Amanda Sharp.

Kaiser says most of the complaints arose in the aftermath of the COVID-19 pandemic, when care needs were surging.

Banner Health's "Text the CEO" for patients to give direct feedback to executives started as a pilot in 2021 and has expanded to 125 locations, says Amy Adashek-Pinn, senior digital product manager.

The rule is a call to action to strengthen cybersecurity protections, says Ferdinand Hamada, managing director of the healthcare, pharma and life sciences sector at MorganFranklin Cyber.

Clalit Health Services created platforms that sit on physician desktops that give AI-insights in practice, says Chief Innovation Officer Ron Balicer.