Patient Engagement

Kassaundra McKnight-Young, senior clinical informaticist at the Truman Medical Center, says informaticists' work brings improvement to every aspect of care and allows nurses to spend more time with patients and families.

Dr. Risto Miettunen, president of the International Hospital Federation, says patients must be involved and integrated in the treatment process, which will help drive personalized medicine.

We can improve human-centered care by improving access, while respecting ethical aspects of healthcare, says Oriol Fuertes, CEO and cofounder of QIDA.

HIMSS21 Digital Ambassador Chris Dancy discusses this year's global conference hybrid model and how doctors are now viewing patient data.

Patients have data security concerns even as they embrace telehealth and digital tools that empower them to take charge of their own care, says Accenture's Dr. Kaveh Safavi.

OptumServe's agility is helping it overcome the challenges of managing the Military Health System and Veterans Health Administration while providing a seamless patient experience, says Chief Clinical Transformation Officer Dev Kalyan, MD.

Dr. Shez Partovi, chief innovation and strategy officer at Philips, discusses how seamless digital health solutions like Philips HealthSuite optimize provider workflows and help patients manage their health.

The key to effective care is for providers to imagine what the patient is going through and understand the real pain points before implementing a technology touch, says Cleveland Clinic's Chief Experience Officer Dr. Adrienne Boissy.

Watch the interviews, reports and insights from industry insiders and luminaries during the first day of livestreaming from HIMSS21 in Las Vegas.

Healthcare organizations that can provide customer-centric healthcare will be better positioned to earn patients' trust, say Sitecore's Jill Grozalsky Roberson and Perficient's Stephen Tynes.