Patient Engagement

When driving innovation, patient experience can't be overlooked, as patient advocate Michael Seres discovered - and his legacy will be continued with the HIMSS Global Patient Innovator Award, says his wife, Justine Seres, director of 11 Health.

Nuance Chief Strategy Officer Peter Durlach discusses the importance of having an omnichannel patient engagement platform that uses sophisticated AI technology and integrates well with your back-end systems.

Franka Cadée, president of the International Confederation of Midwives, discusses the importance of making sure the use of digital tools is preserving compassionate connections between clinicians and patients.

Dr. Atul Gupta, CMO for Philips' Image Guided Therapy business, says innovations in care delivery include "beaming" application specialists into the operating room.

There are three things healthcare systems need to focus on as they move forward with their digital transformation: health inequities and digital equity, cloud capabilities, and cybersecurity, says Microsoft Health and Life Sciences' Antoinette Thomas.

Jörg Debatin, chairman of the Health Innovation Hub, says digital infrastructure and interoperability have been key to Germany making significant progress in digital health.

Sean Kennedy, VP and GM of the Public Health Sector at Salesforce, discusses how using call deflection and automation techniques can enhance the patient experience.

Professor Ran Balicer, chief innovation officer of Clalit Health Services, says innovation and data have been instrumental in enabling Israel to tackle challenges posed by the pandemic and improve patient outcomes.

Dr. John Janas, medical director of Twistle, discusses how automating communication for those with chronic diseases not only gives them better access to care but improves the patient-provider relationship.

This week's top stories include U.S. Anesthesia Partners claiming UnitedHealthcare has an "unlawful scheme" to eliminate providers like itself from its network, Bright Health buying Zipnosis, and AstraZeneca working with MGH on disease management.