Patient Engagement

AccessOne CEO Mark Spinner says as health systems face revenue cycle challenges due to COVID-19, delivering "patient-friendly" payment options is one key to maintaining margins.

Telehealth Connection TV: Dr. Karen Abrashkin, medical director of Northwell Health's House Calls program, says virtual care tools have allowed providers at Northwell Health to connect with senior patients in their own homes.

The proper medical coding can make all the difference in reimbursement, says TRUSTED i10 Senior CDI Consultant Angela Jordan.

Nationwide Children's Hospital CMIO Dr. Jeffrey M. Hoffman says the explosion of telehealth, videoconferencing and digital tools generally has been essential during COVID-19.

CentraCare Health improved point of service collections by 25% by giving patients options and helping them understand their out-of-pocket costs, says Sheri Liebl, the healthcare system's executive director of revenue cycle.

Dr. Richard Milani, chief clinical transformation officer of Ochsner Health System, discusses digital's ability to personalize care to a degree that can't be matched in the analog space and how digital tools are changing the chronic care landscape.

Swapna Kakani, a patient advocate, talks about living with a rare disease and becoming a part of the emerging wave of patient leaders.

There is new momentum around finding more effective means of patient identity and matching, and Verato CEO Mark LaRow says the company's referential matching technology can help.

Machine learning is transforming imaging, decision support, clinical workflow, physician-patient interaction and more, says Dr. Anthony Chang, chief intelligence and innovation officer at CHOC and founder of AIMed.

Clinicians can leverage evidence-based knowledge in a meaningful way that can help at the bedside during situations such as COVID-19, says Dr. Ian Chuang, chief medical officer for Elsevier's EMEALAAP Health business.