Videos

Cleveland Clinic Chief Experience Officer Dr. Adrienne Boissy says patient experience is becoming a priority at healthcare organizations and sees an evolution on the horizon.

Clinicians are feeling better about the care they deliver and how they communicate with patients, thanks to communication and empathy workshops, finds Steven Kaplan, MD, associate chief medical officer at NewYork-Presbyterian Hospital.

Laura Cooley, PhD, leader at Academy of Communication in Healthcare and Journal of Patient Experience, discusses how effective communication between patients and providers is also improving safety and making people feel better.

At Patient Experience Summit 2019, speakers and attendees discuss the importance of implementing empathy beyond the bedside.

Denise Hines, Chief Americas Officer at HIMSS, says health IT will fail if patients aren't kept at the center of care and what challenges and opportunities remain.

Katie McMillan, associate director of the Mobile App Gateway at Duke University Health System, talks about the challenges of getting clinicians to take advantage of innovations.

Patient Advocate Foundation Vice President Rebekah Angove discusses the difference between patient engagement and patient experience and how patients and providers can more effectively navigate the complexity of healthcare costs.

Unique innovation and patient engagement challenges that pediatric care and emergency departments are facing include social determinants and fragmented care, says Mohsen Saidinejad, director of patient experience at Harbor-UCLA Medical Center.

Dr. Jack Resneck, Jr., chair of the board of trustees at the American Medical Association, discusses the importance of app validation and the need to implement the physician's voice at the ground floor of innovation.

Sam Hanna, professor and associate dean at American University, says that while clinicians need to be able to provide patients with data when they need it, patients need to provide data back to the clinicians.